You walk into your firm one day and your team looks exhausted. They have files piled high to the ceiling and they can’t seem to catch up. Each person has a different process for how they plan to get each file completed. You asked them to show you the stage each file is at, yet they couldn’t show you. If this sounds familiar you might want to listen up. Investing in developing your team’s process can work wonders for your firm. When you invest in the process, involve your team for input. They will begin to show you bottlenecks in the firm that you may not have known existed. This will help your team’s morale because they will feel valued. They will love the fact that you value their input. Often times if you lean on your team’s experience you can leverage their knowledge to improve your firm.

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